Customer Support Chatbot
E-commerce company built a RAG-powered chatbot to handle 10K+ daily support tickets. Achieved 40% ticket deflection while keeping costs under $100/day.
Real implementations that show how the concepts from this playbook work in production. Each case study covers the challenge, the approach, results, and what actually surprised everyone.
Every case study follows the same structure:
Customer Support Chatbot
E-commerce company built a RAG-powered chatbot to handle 10K+ daily support tickets. Achieved 40% ticket deflection while keeping costs under $100/day.
Content Classification Pipeline
SaaS platform needed to categorize user-generated documents in 12 categories. Used fine-tuned Claude with 5K examples. Increased accuracy from 72% to 94% while reducing inference time.
Research Paper Analysis
Academic lab built a multi-agent system to analyze medical research papers, extract key findings, and identify contradictions. Saved researchers 20 hours/week of manual work.
See individual case studies for detailed walkthroughs: